Answers to common questions about booking activities, holidays, cruises and visa assistance with Conmigo Travels.
Select a service on our website and follow the booking or enquiry instructions. Activities and visa services may support direct booking, while holidays and cruises may require a tailored enquiry and supplier confirmation.
Available payment methods are shown securely during checkout or confirmed by our travel team. Do not send card details by email or chat.
You will receive an initial acknowledgement after booking or enquiry. The final voucher or itinerary is sent after payment and supplier confirmation. Confirmation time varies by service.
Verify traveller names, date, time, meeting point, inclusions, transfer details and supplier instructions. Contact us promptly if any detail is incorrect.
Suitability and child pricing vary by product. Review the age, height, health and ticket rules on the product page before booking.
Only the inclusions listed on the product page and voucher are included. Transfers, meals, equipment or timed entry may be optional or subject to availability.
Package inclusions can cover flights, accommodation, baggage, transfers, meals and sightseeing. Your quotation and final itinerary will state exactly what is included and excluded.
Yes, subject to availability. Send the destination, preferred date, group size and any special requirements through our contact page.
Guests generally need valid passports, cruise tickets, required visas and any documents requested by the cruise line. Requirements depend on nationality and itinerary.
No. We assist with preparation and submission guidance, but the relevant immigration authority makes the final decision and controls processing time.
Changes and cancellations depend on supplier rules and the notice provided. Review our cancellation and booking-change information and contact us as early as possible.
Approved refunds are normally returned through the original payment method after supplier confirmation. Supplier and bank processing times may apply.
Travel insurance is recommended where suitable for your destination, health needs, planned activities and cancellation risk. Review policy exclusions carefully.
Contact local emergency services first for an immediate medical, safety or security emergency. Then notify the relevant supplier and Conmigo Travels with your location and booking reference.
Visit the Help Center or contact our travel team.
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