Understand how to request booking changes, cancellations and eligible refunds for activities, holidays, cruises and visa services. Conditions vary by supplier, product and travel date.
Check the cancellation deadline, fare conditions and supplier rules shown in your confirmation before requesting a change.
Date changes and refunds depend on the attraction, time slot and notice provided. Fixed or dated tickets may be non-refundable.
Airfares, hotels and bundled services may each have different penalties. Revised pricing can apply when one component changes.
Cruise cancellation charges normally increase closer to departure. Cabin, guest-name and sailing changes remain subject to cruise-line approval.
Government, embassy and third-party processing fees may be non-refundable after submission, regardless of the application result.
Approved refunds are returned through the original payment method after supplier confirmation. Bank processing time may apply.
Cancellation and amendment eligibility depends on the product, supplier conditions, fare type, travel date and the notice provided. Contact Conmigo Travels as early as possible with your booking reference, traveller details and the change you need. We will review the applicable conditions before processing the request.
Activities with fixed dates or entry times may be non-refundable. Holiday packages can include separate airline, hotel and transfer penalties. Cruise charges generally increase as departure approaches, while name or cabin changes require cruise-line approval. Visa, embassy, government and third-party processing fees may become non-refundable once an application is submitted.
Approved refunds are returned through the original payment method after supplier confirmation. Supplier and banking processing times may apply. A request is not completed until Conmigo Travels confirms the outcome in writing.
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