Privacy Policy

At Conmigo Travels, your privacy is of utmost importance to us. We are committed to protecting your personal information and ensuring it is used solely for purposes related to your travel arrangements. This policy outlines how we collect, use, and safeguard your data when you interact with our website or services.

1. Collection of Personal Information

We collect personal information when you contact us to inquire about our services or proceed with a booking. This may include your name, contact number, email address, mailing address, travel details, payment information (such as credit card details), and referral source. By submitting this information, you consent to its use by Conmigo Travels for processing bookings and related travel services.

2. Use of Information

The information you provide is used to:

Process and confirm your bookings
Verify payment details
Deliver relevant travel-related services
Communicate important updates
Conduct internal audits, research, and website performance enhancements

3. Protection of Your Information

All personal data shared during bookings is treated as confidential. We do not sell or share your information with third parties except when necessary to fulfill your travel arrangements (e.g., cruise lines, hotels, or payment processors). We ensure that any third party involved complies with strict privacy and data protection policies.

4. Legal Disclosures

We may disclose your information if legally required, such as in response to a court order, legal proceeding, or law enforcement request, or to protect the rights and safety of Conmigo Travels and its users.

5. Non-Personal Data Collection

We may collect non-personal information through cookies, web logs, and analytics tools. This data helps us analyze website traffic, user behavior, and improve our content and services.

6. Marketing and Opt-Out Options

We may send you newsletters, promotional offers, or travel updates. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

7. Surveys, Contests, and Promotions

Occasionally, we run surveys or contests, sometimes in partnership with third parties. If third-party involvement is applicable, we will inform you at the time of participation regarding their data usage. Participation is completely voluntary, and you may choose whether to provide personal information.

8. Secure Transactions

We use secure servers and implement advanced security measures such as SSL encryption, firewalls, and data access controls to protect your sensitive information, including payment data. We are committed to maintaining the accuracy and confidentiality of all customer transactions.

Terms and Condition:

Thank you for choosing our travel package(s). By booking a trip through our website, you´re deemed to have agreed to its terms of use. Please read the following terms and procedures in order to make sure that you´ve clearly understood the conditions of your preferred trip. All of the below mentioned terms and conditions are applicable for bookings made through our websites such as:

5. Cancellation Procedures

Prior to making cancellation, we recommend you to carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to Rayna Tours in writing. Upon receiving your cancellation request, we´ll let you know through e-mail, fax or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. Conmigo Travels cannot be held responsible for any cancellation that has not been received from you or not confirmed by us.

6. Itinerary Amendments

Routings and services covered in your package are subject to change based on local / weather conditions, airway schedules and such other several aspects. Should this transpire, we can provide suitable options of similar value, however depending on its availability. At most, we announce changes in itinerary, if any, before departure. Please note that Conmigo Travels reserves complete right to implement minor amendments in itinerary at any time without reimbursement. Further, no reimbursement can be done in the event of vis major, such as flood and earthquake.

7. Hotel Accommodation & Check-in – Check-out Policy

If we are not able to trace for you an accommodation in your preferred hotel, all efforts will be undertaken to provide you with a suitable alternative of similar budget and standard. Speaking of check-in / check-out policy, it largely depends on the hotel that you´ve chosen. Conmigo Travels cannot be held responsible for any early or late check-in and check-out requests which are not adhered by the hotel due to their busy schedule.

8. Travel Insurance

Conmigo Travels shall not be responsible for any kind of damages as an outcome of accident, illness, injury, or loss of personal baggage or even the cancellation of trip. It is advisable that the traveler should avail of a travel insurance policy to tackle unforeseen events.

9. Travel Documents

It is the responsibility of every guest to ensure that he or she carries documents relevant for a particular tour, including passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate here to gain information on entry requisites, before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice.

10. Website Usage Restrictions

All content in this website, including logo, images, information on tour package, pricing details, and other relevant details, are proprietary to Conmigo Travels. Accordingly, as a condition of this website´s usage, you agree not to exploit this website or its content for any non-personal, commercial, or illegitimate purposes.

11. Delivery & Shipping Policy

Inclusion is mandatory and should have the below mentioned point (Applicable as per the website Products/Services).

Recommended statement is “(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

12. Governing Law and Jurisdiction

Inclusion is mandatory and should have any one of the below mentioned points.

“Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.